It’s the final month of 2016. The New Year looms enticingly on the horizon. There are many reasons to look forward to 2017 – none the least of which is the gamut of incredibly exciting innovations in the technology industry. Here is a brief look at our top 10 technology predictions for next year.

Invest in AI Customer Service

Artificial Intelligence will begin to replace humans in the customer service sphere of businesses. Automating customer call centers or investing in a hybrid AI-human customer service department will improve productivity, cut wasted employee time, and make it easier for customers to get answers. AI will also take over the realm of analytics, enabling businesses to understand trends as they evolve in real time.

Vamp Up Your Videos

The booming success of live video, video marketing, and virtual reality applications in the past year points to another banner year for this medium, as mobile continues to replace desktop viewing. Consumers will come to expect video from your company, and a lack thereof will be a definite mark against your brand.

Enjoy Advanced Predictive Analytics

Big data was the phrase of the year, with new technologies like interactive digital signage giving organizations new ways to gather incredibly accurate consumer information. Predictive analytics will shine in 2017, bringing forecasting capabilities to an all-time high. Businesses will be able to understand customers, foresee trends, and use big data in ways we haven’t yet imagined.

Jump Onboard Machine Learning

Machine learning startups will be the top acquisition targets of software firms, chip manufacturers, and related businesses as they jump to add smarter computing programs to their products. Machine learning techniques will finally reach the point where they’re ready to join the market in applications such as image file […]