In the age of unified communications, a large number of U.S. companies are removing voicemail mainly because texting and email are faster and more popular. Others are contemplating whether it’s indeed “time to hang up on voicemail.”

Big corporations, such as Coca-Cola and JPMorgan Chase & Co., are already eliminating voice mail and phone messaging systems in order to save money. JPMorgan is likely to save $3.2 million by removing voice mail for 56 percent of its employees. Coke, on the other hand, will save $100,000 by doing the same for the few thousand staff that still have access to it.

In fact, JPMorgan initially started eliminating voicemail solely as a cost-saving measure, but now the company is on its way to removing it completely. The most interesting part of their story? Employees voluntarily surrendered the service. In voicemail’s early days, people were grateful to have a messaging system that allowed them to do more business over the telephone, and spend more time away from their desks, without the fear of missing important calls. Voicemail also provided rapid, person-to-person communication without much secretarial or administrative support.

Today, we have much better options for effective communication than email. A host of more advanced communications tools are available that makes voicemail feel like outdated technology. Now, you have access to emails if you want to send a message instantly, and for shorter conversations, we use texting and instant messaging. To have a more personalized discussion, you have the option of conference calls and virtual meetings. Be it personal, bi-directional, or ad-hoc, the experience is always better with these more advanced communications tools.

Even those who still have voicemail today report finding it more if a hassle than a help. It’s easier […]