What Your Employees are Really Doing During Conference CallsBecause of the mainstreaming of mobile, as well as Smartphone and tablet use, many organizations are today employing remote workforces. Connecting and and collaborating through mobile call conferencing is efficient and cost effective. But, do you ever wonder what your remote employees are really doing during those conference calls?

In a 2014 study, Dialing In, Tuning Out: What Employees Really Do on Conference Calls and What You Can Do About It , more than 500 employees were asked what they really do during conference calls. The findings revealed that a majority (82 percent) of employees remain distracted with non-work activities.

Multitasking is perfectly acceptable remote work behavior. However, the survey shows that most employees misuse the multitasking opportunities that conferencing provides. The top 10 multitasking activities include: Sending emails (63 percent), eating/cooking (55 percent), texting (44 percent), checking social media (43 percent), video games (25 percent), and shopping online (21 percent).

While 80 percent of the disengaged employees in situations discussed above use the mute button to slack off, technology is not fully responsible. A larger share of the problem lies in the lack of proper management of conferencing activities. This leads to “false participation” issues.

How can companies make their conference meetings more engaging and productive?

Don’t include everyone in a meeting

It may be a tempting idea to ask everyone in a team to join a meeting as a way of enhancing interaction. However, it’s not necessarily a positive step. Try to separate team-building meetings from ones that are strictly work-related.

For meetings with multiple teams, often all members take part in the conference call from start to finish. This is a bad idea. If the sales team segment doesn’t come until the last 20 minutes of the meeting, only schedule their meeting for those last 20 minutes.

You may have several items on the agenda, that doesn’t mean you should invite all 10 team members when you need only five of them. Be clear about each item, discussion point, and who needs to be there.

Make your meetings more interactive

Constant droning on the other side of the phone can easily break the concentration of the participants or worse, bore them to death. These are the times they will hit the mute button and start drifting.

Make your meetings more interactive by involving the active participation of everyone. A simple way to do this is to get everyone to talk at various points of the conversation. Use quick Q&A sessions to keep everyone alert and engaged.

Another great way to improve engagement and interaction is using multi-sensory conferencing tools. Video conferencing allows everyone in the meeting to see what the others are doing, cutting down on distractions.

Ease out tech issues

Dial-in problems can quickly lead to frustrations, causing participants to drop calls sooner than intended. To ensure better participation from your remote teams, weed out tech issues before they appear. Choose technology that is dependable, and that everyone can use hassle-free.

The key to making any meeting worth staying tuned-in to is by creating a more interactive environment. Entice your employees to stay attentive and involved. These meetings are infinitely more productive and add positively your organization’s bottom line.

At Advanced AV we empower live meetings and remote collaboration by deploying the technology that helps your organization connect, communicate and engage with its customers, employees and stakeholders. Connect with us to find out more about how Advanced AV can help you achieve your business and technology goals.