Companies using Unified Communications (UC) are enjoying the benefits; large savings in both money and time, improved messaging efficiency, reduced travel and associated costs, and, of course, improved collaboration with video conferencing. The all-encompassing service UC offers, gives workers the opportunity to work from anywhere. This poses the question: What happens when Wi-Fi is down? Is business brought to a halt?
Potential Problems and Solutions
As more employees take advantage of UC service opportunities, companies will encounter a bigger drain on existing networks. Managing the increased use, performance, and security becomes a new priority. Using mobile devices on the go can lead to a dropped signal or video conferencing delays. One solution for mobile phone users is using dual-mode handsets. Paired with a device used for networking, the phone can switch from Wi-Fi LAN and the cellular network. A strong analysis of the company’s concerns and needs should be performed to weed out potential issues before getting started.
Solid equipment with professional installation should reduce Quality of Service (QoS) issues. QoS measures errors and transmission rate with the goal of improving them, and helping routers perform better. Wireless traffic must be prioritized by network managers to send important traffic—like video conferences and phone calls—to the most important users. QoS also covers implementing techniques such as Wi-Fi Multimedia (WME). WME can help when bandwidth is being shared by a diverse group of applications, for example video conferencing, media players, and other apps. Remember, a dropped all or lousy connection costs more than just time, it affects your reputation and makes your interactions seem less professional.
A good IT offense is the best defense. Guests on the network, lost devices, and denial of service (Dos) events all bring the potential for Wi-Fi attacks. To the average person these sound like disasters but for the well trained IT department, it’s all in a day’s work. There are simple, routine solutions trained IT professionals are knowledgeable about when it comes to protecting your company against vulnerabilities. Ensuring you’ve got quality IT professionals on the job, your risk is severely lowered.
A small detail can make a world of difference. Wi-Fi drains batteries quicker. An engaged employee or collaborator, working on a laptop, tablet, or other mobile device might not realize just how fast their battery is draining. Until batteries evolve to last longer, extra power cords and backup battery packs should be a routine company investment.
UC offers a one-stop, peace of mind solution to communications needs. At the end of the day Wi-Fi issues are going to come up, most of the time with employees who operate from off-site and while on mobile devices. Mobile handsets with the ability to switch from Wi-Fi back to cellular network will cut back on drops in service. A vigilant IT department safeguarding against Wi-Fi attacks stops problems before then start. A worker is only productive on the go as long as they have a charge. Keep employees stocked with the right tools needed to make work on the go less of power-struggle with extra batteries and power cords.
At Advanced AV we empower live meetings and remote collaboration by deploying the technology that helps your organization connect, communicate and engage with its customers, employees and stakeholders. Connect with us to find out more about how Advanced AV can help you achieve your business and technology goals.