Any time a meeting space is updated, refreshed or renovated there is a great feeling of new that comes along with it.

Just walking into the room everything looks better. Usually the old tables and chairs are gone and a fresh coat of paint accompanies the new surroundings in a way that just permeates “New”

The technology however, that is another story. New technology doesn’t only make a room feel updated and refreshed, but it can bring the room to life. Make it a permanent residence of more productive communication and collaboration.  After all it is productivity more than “Wow factor” that drives technology purchases.

If there is one problem that we see more than any other when it comes to new technology deployments, it is the lack of training and understanding of how to use them.

I can’t even tell you how many times we’ve walked into a room just loaded with the best audiovisual technology that the market has to offer only to find our clients unable to successful use the installed system.

While you may be thinking we are talking about non-technical people, we aren’t.  We’re talking about some high level technology experts with all of the state of the art goodies that have no idea how to use them.

Often we hear complaints about fellow integrators and the spotty work they do or how their stuff never worked, but upon further review (and even though we wish it was the case), more often than not it is just a lack of training and education provided by the said integrator that is leaving the space essentially useless for the owner.

This brings an important point to light. New technology is cool, but it isn’t really helpful if the best way to use it isn’t fully understood, and in fact, this subtle little nuance makes all the difference.

Training and Educating Clients On New Technology

It is without question that we have moved into an era of self-explanatory technology.  From our cell phones to our laptops, most of us just buy the gadgets, plug them in and use them.

Having said that, I think we all would be willing to admit that we miss out on about 50% (or more) of what these devices could do for us if we learn their entire capabilities.  However that is just not how we are. This goes for other technology we use as well.  Consider Microsoft Office and what you can do with Excel or Powerpoint, there is so much that we never even discover because we just plug and play.

With audiovisual systems it is a little bit different because the way they are designed they really have to work as a complete system in order to be user friendly.

For example, many systems we find that the users figure out how to do one or two things. Say use the computer input and the projector or make conference calls on the Polycom conference phone.  However, the way the room was designed, it was meant to be able to easily switch between sharing in the room and video conferencing out of the room.  Adding people to the conference call was a feature for those on the road.  But to really maximize the system and the investment it takes some work and most importantly education from your technology partner.

As an integrator we want to work closely with our clients to make sure they understand not just what they have after they bought it but how to use it for maximum productivity.

Although this may seem like common sense, we find far too many technology spaces that aren’t being properly utilized and many times it is because the client wasn’t shown how to use the technology.  This is something we make sure to do because we know our customers will be happy once they fully understand what they have.

Technology can make a room come to life in a way that changes meetings and moods for the better.  It is us the integrator that needs to show the clients how their investment works. And even though tech can be pretty to look at, it is all about function and we strive to bridge that gap.

Are you using all your audiovisual and collaboration technology to the fullest? If not, let’s chat, we’d love to help!