The Future of UC: IT Leaders Making Changes for 2020Over the past ten years, advancements in technology have led to new and effective ways for companies to communicate with employees and clients. Luckily, communication technology is ever evolving. In fact, in the next five years IT leaders predict that 59 percent of companies plan to adopt a new communication strategy. Let’s consider the future of communications, in particular the increased usage of unified communication (UC).

The Cloud and Unified Communication

It’s no secret that the cloud has become a popular and effective tool for enterprises of all sizes. However, actual numbers behind the adoption of cloud technology are surprising. By the year 2020, more than half of all businesses are expected to adopt cloud unified communications. 64 percent of businesses are looking to move communications completely into the cloud by 2022.

One of the most interesting things about the increasingly popular cloud is that all market segments are using it. Small business segments have increased cloud usage by seven percent, midmarket by 11 percent, and large enterprises by 45 percent. Cloud usage has been growing for years, and it shows no signs of slowing down any time soon.

The increased usage of the cloud across all sizes of enterprises leaves many wondering why the technology has becomes—and continues to be—one of the most utilized technologies on the market. In today’s marketplace, businesses are planning for new generations—Millennials and Gen Z—to enter the workforce. In fact, 74 percent of IT leaders believe that Millennials and Gen Zs will drive innovation in enterprise in the next five years. With new generations quickly becoming the majority of the workforce, remote workers and remote offices have become commonplace. This is why adopting a unified communication system has become a top priority for many businesses.

A recent survey shows that 76 percent of enterprise employees believe the cloud makes it easier to adopt UC systems. UC in conjunction with cloud technology enables businesses to consolidate all communication channels, streamlining communication efforts for both in-house and remote employees and teams.

Communication Apps, Email, and Voice-Based Comms

The transition to UC has the potential to benefit many areas of technology, while also rendering some traditional communication methods obsolete. 64 percent of enterprises are looking to cut the number of communication apps used. There was a time when communication apps were the pinnacle of efficiency when it came to communicating with large groups of employees and clients. However, it now takes multiple apps to communicate with different segments of the workforce. The use of multiple communication apps causes unnecessary work, and UC and the cloud removes this complexity.

Alongside communication apps, email usage is predicted to see a sharp decline. Only 18 percent of IT professionals surveyed believe email will remain the primary method of communication in business messaging. UC is topping email for three main reasons. UC is user-friendly and easy to use, it is much cheaper for businesses to use UC—Bring Your Own Device polices—and UC increases the mobility and productivity of the workforce.

Communication apps and email aren’t the only communication methods that UC is going to effect. 62 percent of IT professionals surveyed believe video is going to replace voice-based communications by 2022. Similar to the reasons UC is ousting email, UC and video encourages productivity more than voice-based communications. Video also saves companies money by eliminating unnecessary travel costs.

The Takeaway

The transition to unified communication has begun. More companies are—and will continue—to transition to the cloud to eliminate unnecessary methods of communication such as multiple apps. UC can streamline communication to both remote and in-house employees, making it a much more effective option than voice-based communication and email. Enhanced, effective, and streamline communication to all employees and clients is the goal of every business, regardless of size. Enterprises of every size have come to the realization UC offers a multitude of benefits, and over the next five years, UC will become the standard for communication in enterprise settings.

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