Is Voice Mail Going the Way of the Dodo?In the age of unified communications, a large number of U.S. companies are removing voicemail mainly because texting and email are faster and more popular. Others are contemplating whether it’s indeed “time to hang up on voicemail.”

Big corporations, such as Coca-Cola and JPMorgan Chase & Co., are already eliminating voice mail and phone messaging systems in order to save money. JPMorgan is likely to save $3.2 million by removing voice mail for 56 percent of its employees. Coke, on the other hand, will save $100,000 by doing the same for the few thousand staff that still have access to it.

In fact, JPMorgan initially started eliminating voicemail solely as a cost-saving measure, but now the company is on its way to removing it completely. The most interesting part of their story? Employees voluntarily surrendered the service. In voicemail’s early days, people were grateful to have a messaging system that allowed them to do more business over the telephone, and spend more time away from their desks, without the fear of missing important calls. Voicemail also provided rapid, person-to-person communication without much secretarial or administrative support.

Today, we have much better options for effective communication than email. A host of more advanced communications tools are available that makes voicemail feel like outdated technology. Now, you have access to emails if you want to send a message instantly, and for shorter conversations, we use texting and instant messaging. To have a more personalized discussion, you have the option of conference calls and virtual meetings. Be it personal, bi-directional, or ad-hoc, the experience is always better with these more advanced communications tools.

Even those who still have voicemail today report finding it more if a hassle than a help. It’s easier to simply check a “recent calls” list and return a call, than check voicemail on home phones, smartphones, and work phones. Are people getting lazier? Maybe. But they also expect and demand ease of use and efficiency in their busy lives, and voicemail

The Solution is in Unified Communications

Let’s face it, voice mail belongs to a different era when real-time networks were a distant dream. Today, we can see in actual time if somebody is active on a network. This feature is available on both enterprise-level services and on more consumer-oriented platforms. It allows us to send them a quick call request, if they are busy. This is a big improvement from the days of leaving a voice mail and waiting for the other person to listen to the message and call back.

In fact, unified communications (UC) tools go beyond showing the availability of the other person. They are becoming more and more collaborative in nature. These tools allow you to upgrade a call to an audio or video conference, work together—in real-time—on documents, share screens, and add others to video calls to solve problems or have impromptu meetings. Better yet, UC tools are accessible from smartphones and tablets too, which accommodates businesses as they become more and more mobile.

It seems the days of the humble voice mail are over as businesses have better access to alternative communication channels. Modern business tools are more cost-effective, mobile, quicker, and flexible, all important requirements for businesses looking to employ real-time communication and collaboration to stay ahead in a competitive and fast-paced market.

At Advanced AV we empower live meetings and remote collaboration by deploying the technology that helps your organization connect, communicate and engage with its customers, employees and stakeholders. Connect with us to find out more about how Advanced AV can help you achieve your business and technology goals.

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