Artificial Intelligence (AI) personal assistants are all the rage in the consumer market, and Amazon Echo and Google Home are making a name for themselves in that category. Right now, most AI personal assistants are sitting on consumers’ living room tables allowing them to order their favorite delivery food, play music, search the web, and perform other day-to-day activities.
Consumers are primarily using these AI personal assistants as in-home helpers, but can they transition to enterprise applications? If yes, what uses would they serve? Let’s explore.
AI is already stepping into the enterprise by enabling voice-controlled scheduling. For example, Amazon’s Alexa can now add events to your calendar in Outlook. This update allows users to simply ask “Alexa, what’s my schedule for today” and the voice control triggers the AI personal assistant to list meetings, lunches, and various other tasks on the user’s schedule. Currently, Alexa is only compatible with Microsoft Outlook, and can only make calendar appointments at the user’s voice request. However, Amazon is updating and aims to make Alexa as universal as possible someday soon.
One reason Alexa demonstrates the AI personal assistant’s potential value in the enterprise marketplace is the compatibility factor. With so many different types of software already in place, most companies will only be willing to adopt AI that is compatible with existing software. The adoption of an AI that is self-reliant would call for a massive software overhaul for a company, so compatibility is essential for enterprise use. Another program in the marketplace, similar to Alexa, also has the ability to schedule meetings—startup X.ai’s personal assistant named Amy Ingram—but with one significant difference.
Amy is an AI assistant that has been programmed to scan and read e-mails. If any mention of a meeting shows up, it is placed on the user’s calendar. When the user copies Amy in an email, she interprets meeting times, keeps a current schedule, and even offers available dates and times for meetings. Amy also has the ability to reschedule meetings.
Amy Ingram is a perfect example of how AI personal assistants provide value in an enterprise for two reasons. She is a specialist, handling only meetings and scheduling—very effectively—and she is believably human with her natural language process. Both Alexa and Amy are paving the way for AI personal assistants in the enterprise.
The Application of Voice Control
Amazon’s Alexa isn’t the only AI solution beginning to make the transition from the home to industry. Google Home is starting to look at enterprise applications for voice control that go beyond scheduling meetings. Voice control capabilities in AI technology could have significant benefits for facilities management.
Google Home is trying to find its niche in business. By applying AI voice control to facility management, AI personal assistants will be able to control physical conditions closed environments—to an extent. For example, AI personal assistants like Google Home could allow employees to lower or raise the thermostat in a plant or warehouse, allowing for a more efficient monitoring of temperature for products or goods. Not only could an AI personal assistant allow for the monitoring and change of temperature through voice control, but it could also allow control over lights in a facility. Simplifying and streamlining business functions such as these demonstrate some of the useful and applicable capabilities of AI personal assistants.
AI in the Healthcare Sector
The healthcare sector continues to evolve at a rapid pace. From new treatments and research to new communication and documentation tactics, AI is finding a home here, too. Not only are hospitals using AI personal assistants to schedule meetings and functions, but they’re also using AI to secure and document HIPAA-compliant information.
Imprivata is a HIPPA-compliant AI platform that operates similarly to iOS messaging. Instead of typing content, though, doctors and nurses simply open the Imprivata app on a laptop, touch the microphone button, and speak—the app documents what the user is saying. This process isn’t just more efficient; it also allows doctors and nurses to interact with patients more. Before AI, healthcare staffers often had to stop what they were doing to document HIPAA- related content, but with the use of voice control AI apps, healthcare workers can continue to engage with patients while the app completes the documentation for them.
There are challenges with voice control AI in the healthcare field, though. One example is that voice documentation must be adapted to compute the technical language used by professionals. This issue has been overcome by integrating voice control AI with other medical software, which enables a higher speech recognition.
AI personal assistants have started to transition from the home to the enterprise. With so many applicable functions spread over diverse industries, it’s only a matter of time before more organizations jump on the AI bandwagon. Whether AI’s appeal is voice control, personal assistance or high-tech.
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