Service & Maintenance
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Service Help Desk
The fast pace of change in technology makes it challenging to keep electronics updated and maximize the many features and benefits of your AV systems. To help you stay ahead of the curve and get the most out of your investment, Advanced AV’s Service and Maintenance department provides the expertise to keep things running smoothly or provide advice about the use of your system.
Service and maintenance is an extension of Advanced AV’s design and installation knowledge base. The company’s Advanced Advantage service program is built on decades of field experience, with ongoing support of systems in the real world to back up the work that will keep your technology in prime condition.
The motto for the Advanced Advantage service and maintenance program has long been “No Meeting Missed”, but today that promise extends beyond the boardroom to the classroom and beyond. Advanced AV will work with you to create a customized service program that suits your objectives and budget. From around-the-clock care to scheduled visits, there are options that will make you feel protected, with technology systems that are running at peak performance.
Holding the highest industry certification from InfoComm International, Advanced AV’s experienced AV and IT staff will provide preventative maintenance, training, 24-hour on-site response, replacement equipment, and assistance through its Technical Assistance Center (TAC).
The T.A.C. – Technical Assistance Center
The T.A.C essentially serves as the central coordination point for all things service. With a “Whatever it takes!” attitude, the T.A.C is usually a beehive of activity taking service calls, handling repairs, replacements, fielding new job leads, processing contracts, handling product recalls, coordinating preventative maintenance visits…just to name a few. With over 200 years of combined technical experience we are always able to find our clients a solution!
Advanced AV also offers on-site full-time and temporary staffing resources to assist with regular operation of your communications systems. Let Advanced AV find and retain the personnel to support your organization’s audiovisual needs. Advanced AV is able to provide comprehensive and rapid resolutions for the Audio Visual and Video Conferencing needs of our clients. Remote room monitoring, meeting coordination and scheduling, and ensuring optimal functionality of all AV/VC supported rooms are only a few of the services that our teams provide.
An additional benefit to having one of our experts on site is high-level troubleshooting capability with backup from Advanced AV’s help desk to expedite repairs. Our on-site staff can also help forecast upgrades, conduct maintenance and provide system training.
In the last year this portion of the Service Department has experienced phenomenal growth by providing on-site service domestically and internationally for the first time in Advanced AV’s history. With teams located throughout the United States & the United Kingdom in 2010. These remarkable developments and growth are a reflection of the expertise and collaborative abilities that our team members possess.
For all your technology operation and maintenance needs, Advanced AV can deliver the best solution.