Since 1985, Advanced AV has served the business, education, government, and worship
markets with an engineering-led approach to AV systems integration. Numerous factors —
from user and operator needs to functional and technical variables — go into consideration
at each step in our process. The end result is technology integration with a personal touch,
providing you with a fully functional system that is easy to use and maximizes your return on
As an InfoComm International Diamond Level AV Solutions Provider, Advanced AV delivers
professionally managed AV system design and project management. We take great care in
providing project deliverables like drawings, documentation, and control system programming.
In addition, our project managers, technicians, engineers, and installers have the experience
necessary to work with other trades to get things done.
Our process begins with a careful needs analysis to establish clients’ goals. We remain
dedicated to the achievement of those initiatives throughout the installation, training, and
maintenance phases of a project. Our work isn’t done until we turn your concepts and ideas
into reality — effectively and economically.
Every project is assigned a team of sales, engineering, project management, technical, testing,
and service professionals who work together to move the project forward and report status
weekly. In our newly remodeled and expanded 2,200-square-foot Systems Room, project
managers, systems programmers, service coordinators, and field technicians share ideas and
expertise on systems designs.
Throughout the installation and maintenance phases of your project, you’ll find that our field
staff arrives on site on time and right on schedule. Our fleet of installation and technical service
vans is kept on a strict service schedule, and arrives fully equipped with all the necessary
parts, tools, and test equipment required for professional on-site installation and service.
The following description of our process will provide you with an idea of what you can look
forward to when working with Advanced AV. We’ll be there to answer any questions or address
any concerns you have along the way.
Needs Analysis and Budgeting
To establish the parameters of a client’s needs, we take a close look at the purpose of the
space or technology and the people who will be operating the equipment. Next, a site survey
provides insights into the architectural and environmental elements of the project, after which
the Advanced AV team will work through the function of the system versus budget, focusing on
the benefits your investment will yield. A proposal will then be created providing scope of work,
an equipment list, installation, training, and maintenance plans.
Upon acceptance of the proposal, Advanced AV initiates project planning, design, and
engineering. A project timeline will be established and installation date set. A project manager
(PM) is assigned to every Advanced AV project and is the client’s primary point of contact
during the construction of the facility. The project manager is responsible for:
- Site inspections
- Project cost determination
- Project timeline development
- Construction management
- Manpower allocation
- Equipment ordering
- Working with other trades/subcontractors
- Maintaining client dialogue
- End-user training
Execution of Advanced AV projects is based on Critical Path Management, which models
the activities and events of a project as a network and ensures that a project is seamlessly
orchestrated from groundbreaking to completion.
Design and Engineering
Once project management has been set in motion, Advanced AV’s experienced staff of
engineers, programmers, and drafters will develop a programming document based on the
needs analysis. An Order of Magnitude Budget will also be established. Depending on the
requirements of the project, any necessary acoustic reporting will be arranged, and then
schematic designs and construction documents will be completed.
Procurement and Fabrication
Once design is complete, systems are built in Advanced AV’s 1,400-square-foot, fully carpeted
and climate-controlled Fabrication Shop. Here, custom equipment racks, systems, and
sub-systems are staged prior to on-site delivery. This staging area has a full assortment
of test jigs and supplies to effectively test, burn-in, and debug almost all systems in-house
prior to installation at the client’s facility. This approach prevents time-consuming on-
site troubleshooting, and expedites clients’ access to technology once it arrives on site.
After your system is tested, Advanced AV’s certified installers and technicians meticulously
integrate the equipment into your facility. All on-site Advanced AV technicians participate in
company training and educational programs, including monthly technical breakfasts, seminars,
and manufacturer product training. In addition, all technicians have access to TechWeb,
Advanced AV’s customized intranet site and knowledge base for product information, training
materials, and company best practices.
Once the installation is complete and on-site testing has established that the parameters
of the original system design have been met, your PM will check your satisfaction with the
system and arrange for operator training. Advanced AV’s team of experts will be on site
to make sure that all those who will be using the technology feel comfortable in doing so.
Preventative Maintenance and Warranty
Critical to the success of any project is the client’s satisfaction. The best return on investment
is knowledge that your integrated AV system functions well and receives the maintenance and
updates it needs in order maximize performance. If any issues should arise, you’ll want to have
someone you can rely on to get your system back online promptly.
It is with a goal of providing peace of mind that Advanced AV offers Advanced Advantage, a
customizable and cost-effective suite of services provided by industry-certified professionals.
Advanced Advantage features 24/7 support, temporary replacement equipment during repair,
preventive maintenance, web-enabled services, and training.
Core to Advanced Advantage is the Technical Assistance Center (TAC), which is fully
equipped with the latest in diagnostic tools to troubleshoot and repair malfunctioning
equipment. Its highly trained technicians participate in continuing education programs to learn
the latest in upcoming technologies and repair techniques.
Additionally, a value-added service of Advanced Advantage is Advanced AV’s Staffing
Services, which provides companies and institutions with the option of outsourcing their on-site
audiovisual needs. On-site staffing provides our clients with the expertise needed to operate
and maintain their sophisticated audiovisual investments to ensure maximum functionality.