Advanced AV, LLC designs, engineers, fabricates and installs collaborative meeting environments for the nation’s leading FORTUNE 1000 corporations and premier educational institutions. We represent the industry’s premier audiovisual products from world-class manufacturers. Our award-winning, industry-certified sales staff has extensive audio visual and information technology experience. We have the ability to design and install presentation solutions that best meet all of our client’s networking presentation needs.

Our employees are a priority to our management at Advanced AV, LLC. It is important that our staff have a work/life balance and are given a path to succeed. We care about our employee’s causes as well and support many of their philanthropic efforts. Here are just some of our benefits:

  • Paid time off and paid holidays
  • Health, dental and vision insurance
  • Flexible spending accounts
  • Voluntary benefits
  • Wellness programs
  • A 401k plan
  • Training

If you are an experienced audiovisual professional looking for a career change, we are always excepting resumes for Project Managers, Engineers and Drafters. Please send your resume directly to hr@advancedav.com.

We are currently seeking candidates for the following positions. In order to apply, please visit our external Application Portal.

Service Technician

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PRIMARY DUTIES:

  • Work to achieve 100% customer satisfaction 100% of the time
  • Perform service calls, troubleshoot, and resolve problems with A/V systems
  • Perform preventative maintenance of contracted systems
  • Load and test control code
  • Load and tweak DSP files
  • QA systems after performing work
  • Train clients on use of A/V systems
  • Assist in systems installation when necessary
  • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
  • Maintain a professional appearance and attitude
  • Resolve all customer service issues with management
  • Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
  • Follow system drawings and wiring details
  • Submit markups when needed
  • Van inventory, maintenance and appearance
  • Full compliance with company’s policies and procedures
  • Other duties as deemed necessary by management

COMPETENCY:

  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
  • Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
  • An ability to use discretion and good judgment with regard to sensitive or confidential information.
  • Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.)
  • Must have a clean driving record
  • Ability to work flexible hours and limited travel

EXPERIENCE: A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

  • Ability to drive a company van to client sites
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Ability to safely use ladders, scaffolding and lifts
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines
  • Ability to lift and carry up to 40 pounds

WORK ENVIRONMENT: Advanced AV office, warehouse and client sites

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.

TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.

Apply here!

Field Installer

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SUMMARY: The field installer will work with the production team to remove and install audiovisual equipment for clients.

PRIMARY DUTIES:

  • Custom audiovisual installations
  • Wire pulling and termination
  • Equipment installation and removal when necessary
  • Install display (projector/flat panel), screen and check for simple functionality
  • Labeling all wire and equipment
  • Use hand and power tools
  • Site cleanup
  • Safe use of ladders, scaffolding and lifts
  • Lift heavy and bulky equipment
  • Use CAD drawings and blueprints
  • Giving excellent customer service and having a professional attitude

GENERAL DUTIES:

  • Timely submission of all required paperwork
  • An ability to use discretion and good judgment with regard to sensitive or confidential information
  • Full compliance with company’s policies and procedures
  • Work to achieve 100% customer satisfaction 100% of the time
  • Other duties as deemed necessary by management

COMPETENCY:

  • Strong client and service focused mindset
  • Ability to maintain a professional attitude
  • High degree of accuracy, attention to detail and confidentiality
  • Effective verbal, listening and written communication skills
  • Effective organizational, stress and time management skills
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Ability to work independently and/or as a team member
  • Must have a clean driving record

EXPERIENCE: No experience necessary.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

  • Regularly move from sitting to standing positions effortlessly.
  • Regularly use hands and fingers to handle, control or feel objects.
  • Regularly see details of objects that are less than a few feet away.
  • Regularly understand the speech of another person.
  • Frequently work on projects that require deadlines.
  • Lift and carry up to 50 pounds.

WORK ENVIRONMENT: Advanced AV office and client sites

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required. Overtime is possible.

TRAVEL: 80% travel required within a 2 hour radius. Possible 20% overnight travel.

Apply here!

Field Technician

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SUMMARY: Technicians are responsible for configuration, testing and QA of AV and multimedia systems.

PRIMARY DUTIES:

  • Work to achieve 100% customer satisfaction 100% of the time
  • Troubleshoot and repair newly installed and existing custom audiovisual and multimedia systems
  • Troubleshoot and resolve control systems programming issues
  • Load and test control code
  • Load, write and tweak dsp files
  • Write MLC configurable systems, load and test QA systems after performing work
  • Train clients on use of A/V systems
  • Obtain CTS designation
  • Assist in systems installation when necessary
  • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
  • Maintain a professional appearance and attitude
  • Resolve all customer service issues with management
  • Maintain all associated paperwork in a timely manner (timesheet, expenses, etc)
  • Follow system drawings and wiring details
  • Submit markups when needed
  • Adhere to Advanced AV Install Standards
  • Van inventory, maintenance and appearance
  • Full compliance with company’s policies and procedures
  • Other duties as deemed necessary by management

COMPETENCY:

  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues
  • Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systems
  • An ability to use discretion and good judgment regard to sensitive or confidential information
  • Proficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron Polycomm, etc.)
  • Must have a clean driving record
  • Ability to work flexible hours and limited travel

EXPERIENCE: A minimum of three years of related audiovisual experience and an InfoComm CTS designation or significant progress towards it.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

  • Ability to drive a company van to client sites
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis
  • Ability to safely use ladders, scaffolding and lifts
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines
  • Ability to lift and carry up to 40 pounds

WORK ENVIRONMENT: Advanced AV office, warehouse and client sites

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required. Overtime is possible.

TRAVEL: 80% travel required within a two hour radius. Possible 20% overnight travel.

Apply here!

Material Manager

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SUMMARY: The Material Manager is responsible for planning and scheduling equipment deliveries on time to client sites.

PRIMARY DUTIES: The Material Manager shall be responsible for but not limited to the following:

  • Work with Project Managers and Coordinators to schedule equipment deliveries and resolve any issues
  • Planning and scheduling equipment deliveries
  • Prompt delivery of equipment for project installations
  • Pick and stage equipment for projects
  • Supervise company delivery driver
  • Ensure inventory accuracy of all shipments that deliver to client sites
  • Coordinating with project management team
  • Receiving inventory and supplies and dispersing to proper locations
  • Safe operation of box truck and vans
  • Assist in physical inventory
  • Shipping orders via UPS and other carriers
  • Responsible for inventory control and assisting in physical inventory
  • Monitor installation hardware and supplies
  • Completing all required paperwork in a clear prompt fashion
  • Create and enhance standard operating procedures
  • Responsible for warehouse cleanliness and professional appearance
  • Maintain completed paperwork and delivery records
  • Fork lift certification must be obtained within 14 days of start
  • Safe use of ladders and some heavy lifting
  • Other duties as deemed necessary by management

COMPETENCY:

  • Must be proficient using a variety of computer system interfaces including RF barcode scan guns.
  • Must have excellent organization skills.
  • Must have proven multitasking skills and can work under extreme pressures.
  • Must have excellent communication and interpersonal skills.

EXPERIENCE: Must have a minimum of 5 years’ experience in a distribution environment

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

  • Must have a valid driver’s license and the ability to drive a company vehicle to clients
  • Lift and carry up to 50 pounds
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines

WORK ENVIRONMENT: Advanced AV office, warehouse and client sites.

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible.

TRAVEL: Less than 5% travel required.

Apply here!

VNOC Support Services – 3rd shift

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PRIMARY DUTIES:

  • Provide high quality 1st level customer support via phone/email/ticketing systems.
  • Manage audiovisual and videoconference on-site support scheduling using MS Outlook and ticketing system.
  • Utilize ticketing system to create tickets and track issues that arise; coordinate with other team to redirect tickets.
  • Provide first level technical support and escalate the issue to senior team members where appropriate.
  • Work with IT technicians to remotely test the videoconferencing equipment and connectivity from various global locations.
  • Work with external vendors to remotely test the videoconferencing from various global locations.
  • Giving excellent customer service and having a professional attitude.
  • Assists in setting up conferencing.
  • TMS monitoring.
  • Maintain a professional attitude.
  • Resolve all customer service issues with management.
  • Follow management guidelines regarding proper preparation of, and timely submission of, all paperwork and administrative requirements.
  • Safe use of all equipment.
  • Some lifting may be required.
  • Have valid driver’s license.
  • Other duties as deemed necessary by contract or management.

COMPETENCY:

  • Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
  • Understanding of videoconference scheduling via automated scheduling system as well as via manual bookings to ensure the VC resources are booked properly and support tickets are assigned to appropriate teams.
  • Exceptional interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Must possess strong work ethic and ability to work under pressure
  • Ability to think strategically to resolve issues that arise
  • Ability to work independently and in a team environment
  • Ability to multitask and prioritize daily tasks
  • Must be willing to learn new skills and keep current with rapidly changing technology
  • Proficient in using TMS, Fusion RV, and VC system web interface to troubleshoot issues and to provide Virtual Attendant Support.
  • An ability to use discretion and good judgment with regards to sensitive or confidential information.
  • Must be flexible to adjust shift to provide early morning or late evening coverage when needed.

EXPERIENCE: A minimum of two years of related Audio Visual experience required.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

  • Regularly spend long hours sitting and using office equipment and computers
  • Regularly move from sitting to standing positions effortlessly
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines
  • Ability to travel to client sites
  • Lift and carry up to 25 pounds

WORK ENVIRONMENT: Advanced AV office and client sites

EXPECTED HOURS OF WORK: The service desk operates 24/7. This position is specifically to the fill the 11:00 PM – 10:00 AM shift. However, required work hours may vary depending on business needs. Overtime is possible.

TRAVEL: 5% travel required

Apply here!

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