March 2017 - Advanced AV

Facilities Manager’s New Role with loT

Smart devices are now a part of everyday life. They can interact and share data automatically, making life easier. Retailers have already acknowledged the multiple benefits the loT offers in their industry, but can the loT have a significant impact on other sectors? The answer is yes, absolutely.  In particular, the loT provides a multitude of benefits for facility management.

The connectedness of the IoT and its ability to monitor energy, predict maintenance needs, track inventory, and more is starting to draw attention in the industry. Let’s explore some these benefits and how they can impact facilities.
How the loT is Making Buildings Smarter
Smart building technology is expected to grow 34 percent annually over the next five years. That means by 2021, the total market for loT integrated smart buildings is predicted to be $24.17 billion. With the investment of that amount of money, smart buildings must offer a vast amount of benefits to companies. And they do. For example, the loT and smart buildings allow predictive maintenance in many forms.

The loT receives data from multiple building functions to predict maintenance needs. By processing past and present usage, apps can identify problem areas and correct them automatically, or alert facility management teams of any potential issues in advance. Predictive maintenance like this isn’t limited to a single building function, either. For instance, IoT connected devices can monitor and communicate data from HVAC systems, lighting, elevators, and more. which saves more than just energy; loT predictive maintenance is estimated to save a company 15 percent of their capital asset spending.
loT and Simplifying Facility Management Problems
Smart buildings with loT capabilities not only predict maintenance needs, but they also diagnose and locate current maintenance issues. With every facility device reporting […]

By |March 29th, 2017|Blog|1 Comment

Improving Customer Satisfaction with IoT and AI Applications

Keeping customers satisfied is the primary goal of any business. CMOs and CIOs need to equip their employees with the right tools and training to be able to do this in today’s tech-obsessed world. Figuring out what technology can assist employees in making customers happy has never been easier.

There are many new developments in technology that are improving customer satisfaction—automation, machine learning, and AI are just a few. Let’s look at what CMOs and CIOs need to know about these technological advancements and how they are helping employees improve customer satisfaction levels.
Automation in Customer Service
Your organization’s customer service can make or break a buyer’s satisfaction. Thanks to automation, the world of customer service is getting a major overhaul. We are seeing new systems that can monitor and manage devices connected to the IoT. This automation features connected devices with dashboards that walk users through the process of troubleshooting common issues.

These automated troubleshooting interfaces can eliminate unneeded human interaction for easy problems, and free up human customer service representatives to address bigger issues. Chatbots are an example of automated customer service technology that can interact with their clients and solve common, small issues through text recognition. Automated systems like chatbots are just the beginning of improving customer satisfaction with AI applications.
Machine Learning Programs
In business, access to data is essential. Especially today. So too is customer satisfaction and customer service. AI has progressed immensely in the past two years, and machine learning has a range of potential benefits in customer service. AI, like machine learning, can hypothetically find the best customer service representative for any given customer. How? The process is simpler than you might imagine.

A machine learning engine can gather attributes from the customer calling—location, age, […]

By |March 21st, 2017|Blog|0 Comments

Enterprise Application of AI Personal Assistants

Artificial Intelligence (AI) personal assistants are all the rage in the consumer market, and Amazon Echo and Google Home are making a name for themselves in that category. Right now, most AI personal assistants are sitting on consumers’ living room tables allowing them to order their favorite delivery food, play music, search the web, and perform other day-to-day activities.

Consumers are primarily using these AI personal assistants as in-home helpers, but can they transition to enterprise applications? If yes, what uses would they serve? Let’s explore.
Improved Scheduling
AI is already stepping into the enterprise by enabling voice-controlled scheduling. For example, Amazon’s Alexa can now add events to your calendar in Outlook. This update allows users to simply ask “Alexa, what’s my schedule for today” and the voice control triggers the AI personal assistant to list meetings, lunches, and various other tasks on the user’s schedule. Currently, Alexa is only compatible with Microsoft Outlook, and can only make calendar appointments at the user’s voice request. However, Amazon is updating and aims to make Alexa as universal as possible someday soon.

One reason Alexa demonstrates the AI personal assistant’s potential value in the enterprise marketplace is the compatibility factor. With so many different types of software already in place, most companies will only be willing to adopt AI that is compatible with existing software. The adoption of an AI that is self-reliant would call for a massive software overhaul for a company, so compatibility is essential for enterprise use. Another program in the marketplace, similar to Alexa, also has the ability to schedule meetings—startup’s personal assistant named Amy Ingram—but with one significant difference.

Amy is an AI assistant that has been programmed to scan and read e-mails. If any mention […]

By |March 17th, 2017|Blog|0 Comments

Five Ways AR and VR Are Changing Solution Selling

Deploying cutting-edge technology benefits businesses on many levels. From marketing to human resources, to sales, technology is improving operational efficiency across the organization. So, what’s the latest technology designed to helped companies exceed projections? The answer may surprise you.

While we commonly associate augmented reality (AR) and virtual reality (VR) with displays and video games, they offer significant benefits for sales departments as well. Let’s examine in-depth how and why AV and VR are powerful AV technologies for companies and sales teams.
Five Sales Benefits of AR and VR

Increased Communication and Collaboration for Sales Teams. Communication within a sales team is a crucial part of their success. AR and VR do wonders to improve both communication and collaboration within a sales team. And, VR offers sales teams new ways to interact not only with each other, but as importantly, with clients and prospects. Imagine, instead of a conference call, team members and clients meeting in a virtual conference room with the ability to see and interact with each other in real time. Inserting others into VR can help sales reps read physical gestures and nonverbal communication, helping them better understand their colleagues and clients. Moreover, having the ability to read physical gestures also allows sales reps to deliver information in a clearer, more concise manner than through video chat or a traditional conference call.

Client Engagement. One of the most beneficial features of VR is that it allows potential customers to engage with products. Not only does this engagement through VR enable consumers to understand the product better, but it also helps in the research process along the path to purchase. How? Instead of relying on branded or user-generated content alone, VR makes it possible for […]

By |March 8th, 2017|Blog|1 Comment
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