October 2015 - Advanced AV

The Growth Potential of AV as a Service

You’ve likely heard about the growing popularity of “as-a-service” models. Software-as-a-service is perhaps the most well-known. But today, “as-a-service” has a much wider scope, and as a result, many businesses are seeing more and more systems available as a service, including those in the world of AV technology.  
What are the benefits?
Predictable Costs
First, these are largely products that used to require very high initial cost, an outlay on products that begin to immediately depreciate as soon as they’re purchased. The as-a-service model means businesses can save money upfront, especially for products that, within a few billing cycles, could be replaced by improved technology, higher quality models, or even different needs on the part of the company.
However, just as important is the huge burden often faced by companies who buy a system that they then have to train their employees to operate and maintain. In order to keep up, employees often become so dedicated to understanding the ins and outs of the system that they shirk other duties. They become slaves to users groups, schematics, and the intricacies of this big investment, which, we’ve already noted, becomes less valuable with each passing month.
The Agility of the As-A-Service Model for AV Systems
So, truly agile organizations instead bring in experts to operate these key systems as a service. Costs are controlled better with a leased product and service than an owned product. Think about hard to budget for occurrences like surprising and costly repairs … those are eliminated with “servicized” products. Your people don’t need to spend a lot of time working on developing and maintaining the specialized skills needed to run the system.
Professional AV systems are increasingly a part of this growing trend. Many managed […]

By |October 27th, 2015|Blog|0 Comments

How AV Technology is Changing the Legal System

You may be surprised to find out how much today’s courtrooms have changed thanks to technology. And we’re not talking about the type of technology favored on CSI. We’re talking now about something simpler, yet with a more fundamental impact on proceedings: AV technology.

One of the reasons for the increased popularity of using AV technology is cost savings; in particular, the costs for videoconferencing have come down so much that an increasing number of courtrooms now integrate videoconferencing with AV tech for maximum efficiency.

AV Tech Improvements Usher in High Tech Arraignments

One incredibly popular application of AV technology in the courtroom is the use of remote arraignment via video. The Walker County Courthouse in Texas recently underwent renovations that included the ability to conduct video arraignments, and the economic savings from avoiding having to transport county jail inmates to court was cited as one reason for the change. However, even more important to local officials were the elimination of security issues inherent in inmate arraignment.

As Walker County Judge Danny Pierce told The Houstonian, “Security, I think, is the primary reason for this. Economic is number two. It should be better all around.” The reality is that courtrooms increasingly view this AV technology and ability to conduct remote arraignments as necessities, not indulgences.

Another increasingly popular use for AV technology in courtrooms involves live, in-courtroom presentations of remote witness testimony. Often, the witnesses who appear in court via a live video broadcast are expert witnesses. Because they can now appear in courtrooms live, with the help of AV technology, the public sector saves considerable money otherwise spent on transportation.

An Array of Applications

In some jurisdictions, including the state of California, witnesses are able to appear remotely for both arraignment […]

By |October 20th, 2015|Blog|0 Comments

How Bad Audio Can Kill Great Collaboration

It’s fair to say that much of a company’s success is tied to how well its employees communicate with colleagues and clients, creating an environment ripe with productivity and profitability. Because today’s professional climate has shifted to accommodate more telecommuters and global business partners, face-to-face conversations simply aren’t possible all of the time. Conference calls, then, play a significant role in keeping big business communicating.

When audio quality is lacking during a teleconference, people notice. In fact, a 2014 market study found that 66 percent of corporations were shopping around for new collaboration services, and 40 percent of those surveyed were doing so because they wanted a “better user experience.” This telling statistic proves that businesses are realizing the necessity for great audio as part of their successful UC systems, and they’re taking steps to make it happen.

Poor Audio Means Poor Productivity

Because audio is a key element in UC, poor quality can have a trickle-down effect into other areas as well—employee productivity, for example. When audio is poor, productivity is negatively impacted for the following reasons:

Meeting flow can be disrupted by attendees talking over one another trying to be heard, whether they aren’t attuned to an audio delay or they’re simply trying to interject. When the flow of a meeting is disrupted by poor audio, company time is wasted.
Conference call attendees often can’t discern one another’s accents or tones over a poor audio connection, so they waste time having to ask for clarification or points to be repeated.
At the beginning of a traditional 20-30 minute teleconference, most attendees expect some level of misunderstanding and occasional repetition to occur. As the meeting progresses, however, even the most professional person on the conference call can suffer from “audio […]

By |October 13th, 2015|Blog|0 Comments

Why Banking is Falling in Love with Digital Signage

Digital signage—multimedia or video content shown on a plasma or LCD display in a public location, with or without sound—can be a huge asset to the banking industry. Although some mobile and remote access options exist for a majority of banking companies today, brick-and-mortar branches still dot street corners. How do these locations address the challenge of remaining relevant in an increasingly digital marketplace, while still maintaining the level of personal interaction required by many to build trust? The answer is digital signage, and bankers are noticing.

Digital Signage as a Relationship Builder for Banks

Today, digital signage doesn’t just mean a blinking LCD screen in the front of the bank flashing interest rates. Rather, financial institutions are using this evolving technology to help build new—and foster existing—customer relationships using a number of techniques.

Increased consumer engagement. Engaging bank customers by welcoming feedback on customer service issues and program offerings, with the potential to up-sell to satisfied parties.

Shared resources. Educating clients on the most up-to-date financial issues through video messaging allows the bank to be seen as a trusted resource, and encouraging them to inquire about new products and services, driving better face-to-face interaction and additional conversations with knowledgeable bank personnel.

Reduced stress. Bank lineups during a short dinner break can be stressful. Entertaining customers as they wait for bank personnel to become available during these high-traffic times makes an in-bank visit more enjoyable.

Tailored content. Bank managers are able to tailor messages to particular regions, times of day and customer bases, creating a targeted, interactive customer experience that increases the opportunity for improved ROI.

Improving Staff Efficiency, Saving Money and Generating Sales

Banks who use digital signage enjoy improved staff efficiency. When programs are explained to customers through quick and simple […]

By |October 6th, 2015|Blog|0 Comments
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