April 2015 - Advanced AV

What Your Employees are Really Doing During Conference Calls and How to Change it

Because of the mainstreaming of mobile, as well as Smartphone and tablet use, many organizations are today employing remote workforces. Connecting and and collaborating through mobile call conferencing is efficient and cost effective. But, do you ever wonder what your remote employees are really doing during those conference calls?

In a 2014 study, Dialing In, Tuning Out: What Employees Really Do on Conference Calls and What You Can Do About It , more than 500 employees were asked what they really do during conference calls. The findings revealed that a majority (82 percent) of employees remain distracted with non-work activities.

Multitasking is perfectly acceptable remote work behavior. However, the survey shows that most employees misuse the multitasking opportunities that conferencing provides. The top 10 multitasking activities include: Sending emails (63 percent), eating/cooking (55 percent), texting (44 percent), checking social media (43 percent), video games (25 percent), and shopping online (21 percent).

While 80 percent of the disengaged employees in situations discussed above use the mute button to slack off, technology is not fully responsible. A larger share of the problem lies in the lack of proper management of conferencing activities. This leads to “false participation” issues.

How can companies make their conference meetings more engaging and productive?

Don’t include everyone in a meeting

It may be a tempting idea to ask everyone in a team to join a meeting as a way of enhancing interaction. However, it’s not necessarily a positive step. Try to separate team-building meetings from ones that are strictly work-related.

For meetings with multiple teams, often all members take part in the conference call from start to finish. This is a bad idea. If the sales team segment doesn’t come until the last 20 minutes of the meeting, […]

By |April 30th, 2015|Blog|0 Comments

Are You Ready to go Mobile Only?

While most businesses are trying to become “mobile-first,” there is an apparent disconnect between the doing, and the why. One of the biggest reasons is many companies are leveraging the power of mobile without having a clear strategy in place. Brands are stepping into the “mobile-first” world not because they want to offer better customer experiences but because everyone else is doing it. Therefore, mobile is still treated as a parallel to existing business frameworks instead of a self-contained strategy. How can businesses become truly mobile-only?

Mobile is no longer the second screen

From a digital standpoint, the last few years demonstrated a huge shift in individual device preferences. Mobile devices, such as smartphones and tablets, emerged as contenders to traditional large screen devices, such as TVs and personal computers. Today, they already outpace these older products. According to the 2014 AdReation study from Millward Brown, Americans spend 151 minutes per day on their smartphones, and only 147 minutes in front of TVs. It’s even worse in some Asian countries: “In China, consumers spend a whopping 170 minutes a day buried in smartphones, nearly double their TV watching time.”

The idea that mobile is the second screen is an old, worn-out concept. Yet, most brands design their strategies focusing on desktops and larger screens. They tend to forget that their prospects and target audiences are using mobile devices to search for them and their products. Failing to offer people a good mobile experience is a huge disservice.

Make mobile the standard for everything digital

According to the recent Mobile Path to Purchase Study by Nielsen, nearly half of respondents consider mobile to be the “most important resource” when making purchase decisions, and more than a third use only mobile […]

By |April 21st, 2015|Blog|0 Comments

How Technology Adds Value to the Employee Experience

We all learn in different ways. While some prefer visual aids and others audio files, there are people who need a bit of both. Businesses are now looking for advanced and innovative solutions to empower and retain their people. With the right technology, it is possible to empower employees to become more effective, resulting in better research, better presentations, and better performance.

A PWC report finds that millennials are different from previous generations in a variety of ways. Most significantly, this generation “views work as a thing not a place.” For them, productivity is not measured by hours worked but by output and goals achieved. Most importantly, this generation prioritizes work/life balance; in fact, it’s mandatory for them. Based on the findings of this study, PWC implements new practices into daily work, improving their retention rates significantly.

We now live in a time where it is necessary to honor employee engagement in new ways. It is time to re-think talent, right from the recruiting process to employee engagement, retention, and rewarding. According to Gallup, employee disengagement causes U.S. companies to incur an annual loss of between $450 billion and $550 billion.

Technologies like cloud computing, mobility, telepresence, and web conferencing make remote employment a reality today as employees work in different locations and still collaborate anytime, from anywhere.

It is now possible to obtain and share knowledge around-the-clock. In fact, this trend is currently accelerating due to faster Internet connectivity and mobile devices.

Technology also increases the overall flexibility and diversity of an organization. In addition, it enhances a company’s capability to adapt to the changing needs of its people. In other words, technological adoptions help employers to become people-centric, which improve the company’s overall performance and increases employee retainment.

More […]

By |April 14th, 2015|Blog|0 Comments

Five Reasons to Eliminate Conference Calls

Conferencing technology remains popular and is used by numerous organizations and corporate businesses. With a simple click of a button, you can host and attend meetings from anywhere, anytime. As telecalling is incredibly affordable and backed by additional advancements in AV technology, conference calls help to yield better business results. So, what’s not to like?

Actually, quite a bit; from lack of attention from attendees to technological disruptions, numerous things can hamper the quality of your meeting. And many today argue that conference calling is not always the best way to communicate.

Here are five reasons why.

Building trust. Conference communication lacks the depth and warmth of in-person meetings. Therefore, it is detrimental to building a trusting, influential relationship. The changes in your tone, eye contact, the pauses between your words, the hint of a smile or frown, and other body language work as subtle communication channels carrying emotional information. There is no way you can translate or communicate these cues through conference calls; therefore you fail to make deep connections with people.
Time differences. Scheduling an international conference call is challenging when time differences come into play. When it is a busy Los Angeles Monday morning, your associate in India is getting ready to call it a night. This forces some attendees to stay at the office beyond normal business hours. Now, you may argue that with smartphones, laptops, and other WiFi technology, attendees can now take calls from anywhere they may be. While it is true, there are chances of interruptions and participants are more likely to miss information, resulting in awkward meetings with less than optimum outcomes.
Conference calls get loud. This is especially true when you are having a conference call with a […]

By |April 7th, 2015|Blog|1 Comment
Real Time Web Analytics