Because of the mainstreaming of mobile, as well as Smartphone and tablet use, many organizations are today employing remote workforces. Connecting and and collaborating through mobile call conferencing is efficient and cost effective. But, do you ever wonder what your remote employees are really doing during those conference calls?
In a 2014 study, Dialing In, Tuning Out: What Employees Really Do on Conference Calls and What You Can Do About It , more than 500 employees were asked what they really do during conference calls. The findings revealed that a majority (82 percent) of employees remain distracted with non-work activities.
Multitasking is perfectly acceptable remote work behavior. However, the survey shows that most employees misuse the multitasking opportunities that conferencing provides. The top 10 multitasking activities include: Sending emails (63 percent), eating/cooking (55 percent), texting (44 percent), checking social media (43 percent), video games (25 percent), and shopping online (21 percent).
While 80 percent of the disengaged employees in situations discussed above use the mute button to slack off, technology is not fully responsible. A larger share of the problem lies in the lack of proper management of conferencing activities. This leads to “false participation” issues.
How can companies make their conference meetings more engaging and productive?
Don’t include everyone in a meeting
It may be a tempting idea to ask everyone in a team to join a meeting as a way of enhancing interaction. However, it’s not necessarily a positive step. Try to separate team-building meetings from ones that are strictly work-related.
For meetings with multiple teams, often all members take part in the conference call from start to finish. This is a bad idea. If the sales team segment doesn’t come until the last 20 minutes of the meeting, […]