February 2015 - Advanced AV

The Future of Training is On-Demand

Over the past several years, enterprise video solutions have not only evolved, but have also witnessed incredible changes in the way they are adopted. According to The Top 10 E-Learning Statistics for 2014 You Need to Know, nearly 41.7% of global Fortune 500 companies apply some kind of technology to help provide employees with more organized learning sessions, and it is expected that the figure will rise steadily in future.

While training videos have been around for almost a decade, today’s adaptation is different on many levels.  In the past, organizations used DVDs and video home systems (VHS) to train their workforce without considering the security risks to critical data. However, today’s advanced video conferencing technologies ensure secure sharing of data.  This means increased levels of productivity without potential risk factors.

Advantage of Training Videos lies in Making them On-Demand

Today, training via videos offers extreme flexibility, allowing you and your employees to use them in a plethora of different ways. For instance, you can host live training sessions, stream them via the Internet, burn them onto a DVD, copy and paste them onto USB sticks, embed them in Power Point presentations, or email them to anyone who needs them. However, the most pronounced benefit of training videos today lies in how they can be adapted to the on-demand world.

On-demand video creates convenience at the right time. Today with air-tight corporate schedules, aggressive targets, and deadlines, employees are always hard-pressed for time. Often, training and meeting sessions turn out to be time-guzzlers, while managers run into various limitations while planning to train their teams.  This type of training is not only expensive, tiring, and time consuming, but it is also significantly counter-productive. With on-demand training videos, employees […]

By |February 24th, 2015|Blog|0 Comments

Winning at the Point of Service

If asked about their point of focus, most companies in the integration space would talk about the products that they sell, the technologies they integrate, or the technology outcomes clients are looking for. But today, with so many companies selling nearly identical products lines and offering the same service deliverables, it’s hard not to get lost in the crowd. What is it that makes a company truly stand out? The answer lies in raising the bar of customer service higher than the competition’s.

Instead of just focusing on technology, these companies are focused on creating a better customer experience. Exceptional service is the differentiator when it comes to client satisfaction, peace of mind, and better business outcomes. According to Bain & Co., a customer is 4X more apt to switching allegiance to a competitor if the problem they’d had with an organization is service related vs. price or product related.

So, how do you win at the Point of Service?

Customer service is really the art and science of creating totally satisfied customers. When customers walk into a business for the first time, they almost always come with certain expectations. The level of service a company offers to them directly impacts their perception of how well their expectations were met. If satisfied, they’d come back anticipating another positive experience. Service, however, should not be employed solely as a means to create a first impression; rather it should be a consistent business practice that gives existing customers a strong incentive to stay. Here are some tips to reach and maintain high levels of customer service:

Develop faster response time. No one likes to wait. Especially when they are unhappy and seeking resolution of an isssue. The longer you keep them […]

By |February 17th, 2015|Blog|0 Comments

The Value of a Conversation: From Digital to In Real Life (IRL)

The impact of a good conversation, whether online or in-person, cannot be taken for granted. We say what we think, but how we say it is what really matters in both our personal life and in the workplace. The business world revolves around conversations – emails, texts, videos, phone calls, meetings, and conferences. Every year, millions of dollars are spent developing new ways to communicate, or making existing methods even better. Conversations deeply affect an organization’s ability to meet project timelines, budgets, productivity, performance metrics, and overall goals. While today’s business communication happens digitally more often than not, the human side of business is always relevant so face-to-face interactions cannot and will not be replaced.

That being said, technology can not only aid, but enhance real life conversations. From classrooms, to marketplaces, to boardrooms, technologies such as digital signage, video conferencing, and collaboration tech create a scope for better communication, helping us stay connected, learn new things, inform ourselves, or share knowledge and ideas.  Let’s explore some of the ways that technology brings digital conversations to life:

Arranging productive meetings. Building meaningful one-on-one relationships between clients and enterprises is still one of the primary goals for businesses worldwide. We yearn for effective meetings, yet it is still common that meetings are poorly organized, run too long, or resolve very little. Collaboration technology like video conferencing helps solve many of the problems with traditional meetings.  Besides the most obvious benefits of shrinking travel costs, video conferencing helps businesses connect with a growing number of telecommuting employees in the remote business landscape.

Training employees and new hires. Organizations spend a great deal of money training new recruits and employees in person. Doing the same thing over video can bring dramatic […]

By |February 10th, 2015|Blog|0 Comments
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