Not long ago I was reviewing files on past projects. I realized I have spent almost 30 years designing, building and managing projects in the AV, Broadcast and Media-Centric IT world. I did the math and that translates into roughly 700 projects in that time period. And while the technologies have consistantly evolved, some things have remained the same, particularly the lessons about what makes a successful project.
When I first got in this business, I thought the success of a project depended mostly on the equipment I chose. If I chose the right mix of gear and software, then I and my clients would feel the system was a rave success.
But I was young then. And mostly wrong.
For the past couple of decades, I have done post-mortem meetings with almost everyone I have done a project for. Whether it’s a single conference or edit room, or a huge multi-million dollar complex, I make a point to sit down after a project and pick my client’s brain about what they think made a project a success or failure.
And over that time, the answers have been remarkably similar. And they have a great deal more to do with process, people and promises, than products. Here are a few of the most important lessons I have learned.
Explain your organization’s culture. If a vendor understands your corporate culture, what expectations are, how decisions are made, what time and money pressures you have, how you work, what makes life easy for you, they can plan for those things, build them into their bid and their process, and you will end up happier. But if you don’t tell them, they won’t know.
Good, consistent communication is the single most important factor in […]