One of the questions that is always asked is whether service contracts are ‘worth it”. Bombarded by publications like Consumer Reports that tell us not to spend the money on service contracts for our iPads and laptops, there is an understandable concern that a service contact on a high end AV system might also be a waste of precious dollars.
Comparing the two, however, is like comparing apples and airplanes. In the professional AV world, our systems are as complex as an iPad is simple.
Professional systems are central to our work and mission. When a conference room, board room, media center or video conferencing center goes down, people all across the enterprise are affected.
So, the answer is not always simple. To help here are a few questions you should ask yourself to decide whether service contracts make sense for you.
Do you have someone on staff techically competent to track down and quickly repair system problems? This includes deep experience in video, audio, distribution, networking and software, because all of those elements are part of the modern AV system.
If you do have someone, do they have the time left from their regular duties to do routine maintenance, systems diagnosis and repairs? Most facilities are running their people at maximum productivity already. What doesn’t get done while your engineer or technician is dealing with maintenance and repair?
Do you have a system in place that keeps up with the latest updates and changes that affect your system? With everything being so interconnected and software based, this is more and more important.
A good service contract does more than fix your system, it keeps it maintained to run optimally by monitoring and updating your system regularly, saving money by preventing problems […]